Frequently Asked Questions

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1. What kind of products does JSfresh.com sell?

You can choose from a wide range of fresh fruits & vegetables available in our stores.

Fruits – Apple, Banana, Dragon fruit, Grapes, Orange, Mango, Kiwi, Pear, Watermelon, Muskmelon, Papaya, Strawberry, Fig, Avocado, Blueberry, Pomegranate, Pineapple.
Vegetables – Cauliflower, Cabbage, Potato, Tomato, Pepper, Chilly, Beans, Okra, Coriander, Cucumber, Carrot, Broccoli, Gourd, Lettuce, Corn, Onion.
We have the widest range of Mango available in our Store.

2. Why are the fruits and vegetable available on your store cheaper than elsewhere?

The fruits and vegetables available in our stores are sourced directly from the farmers across India or imported from across the globe by our group company JSfarmfresh.com, which has an integrated procurement, transportation, wholesale and retail operations.

3. How can I be sure the fruits and vegetables I order are of good quality?

We have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

4. How can I pay for my orders?

We only accept offline payments currently i.e. Cash on Delivery (COD).

5. How does COD (Cash-On-Delivery) work?

We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep.

6. Is there a minimum order value for delivery?

There is no minimum order value for delivery. However we do charge ₹35 for delivery if the order amount is below ₹500.

7. When do you deliver?
We deliver orders from 11 am to 8 pm. Your order will be delivered on the same day if ordered before 9 am else delivered on the next day.

8. What is the delivery process?

Once order is placed online, after confirmation, the products are picked and packed, checked for quality, physical condition, etc. and then sent for delivery. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified.

9. Can I track the status of my order?

Yes, you can track the status of your order under the My Orders section.

10. What if I am not at home to receive my order?

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery associate will try reaching you on the registered mobile number. The order will be rescheduled as per your availability.

11. Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and mobile number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products to our delivery associate. In case you wish to order some additional products, you can always proceed placing a new order.

12. Can I place an order online and pick up my order from your store which is nearest to me?

Currently we do not offer this facility.

13. What if I didn’t like the quality of the products delivered to me?

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery associate. You will be required to pay the amount only for the products accepted by you.

As the products we sell are perishable in nature and have a limited shelf life, we cannot process any refund requests 48 hours after delivery unless it is a genuine quality defect. For e.g. if a mango is bad due to internal injury we will give a replacement for the bad mango on the next order. However if the mango turns bad after being kept for more than 2 days, we can not provide any replacement.

14. Can I cancel my order?

In case you would like to cancel the order for some reason, you can send us an e-mail on the ‘Contact us’ page with the following details: date of order, order number and reason for cancellation. No return or cancellation is possible after accepting delivery.

15. What if products ordered by me are out of stock?

In a rare case, where products ordered by you are out of stock, we would be providing substitutes for the product unavailable. The substitute will be of a similar quality.

16. Will I be compensated in case of order delay?

In the event of delay, our delivery team will keep you updated about your delivery. However, in case of delay beyond the delivery date selected, you will get a discount on your next order.

17. Are there any hidden charges I should know about?

No, there are no hidden charges. However we do have a variable weight pricing.

18. Do I get an invoice for my order?

You will receive an Invoice on the email address provided during registration. You can also login to Your Account and view the invoice on your order in the My Orders section.

19. What cities and locations do you operate in?

We are currently operating in Mumbai and will roll out to other cities soon.

20. Do you deliver to my location?

We deliver in select localities across the cities we are present in. You can input your address details to check if we deliver in your area. We are currently only delivering to Residential addresses.

21. What if I have any complaint regarding my order?

You can use the “Contact Us” section on the website. Our customer care executives are always happy to help.

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